image Director of Operations (Perú)
Director of Operations (Perú)
País
Perú
Perú
Lima
Categoría
Administrativo
Idioma
Inglés

Requirements:

Education and Specific Training 

  • University Professional preferably in areas related to Administration, Engineering and / or Finance
  • Postgraduate and / or Master's degree (optional)
  • Certification in lean six sigma yellow belt is highly desirable

Work Experience

  • Between 5 to 8 years of managerial experience in inbound / outbound call center or BPO without having a university degree
  • Between 3 to 5 years of managerial experience in call center, BPO or service company if you have a university degree
  • Financial and administrative experience

Technical Skills 

  • Computer Skills: Using MS Office
  • Knowledge of tools: Specific programs for clients or functions
  • Proficiency in English: Advanced for US market customers (B2/C1)

Competencies and Specific Skills

  • Strives to fully satisfy stakeholders
  • Take advantage of technology and experience
  • Smart and decisive with data
  • A Lean Six Sigma thinker
  • Transformative mindset
  • Think globally

Responsibilities:

  • Manage, represent and direct the daily activities of one or more operating units
  • Plan and coordinate the execution of strategies to improve profitability, productivity and efficiency in all operations under his charge
  • Manage compliance with Financial, Operational and Corporate KPIs
  • Design and present annual operating budgets and reforecast to the Vice President of Operations
  • Manage and develop a highly motivated work team in line with the management and organizational development processes, the values and the DNA of Teleperformance
  • Continuously research, identify and introduce process improvement measures and approve actions or elevate them to a higher level if appropriate
  • Guarantee the implementation of defined corporate security policies and procedures
  • Develop the relationship with the corporate client (s), through operational and strategic actions in favor of the fulfillment of the contractual agreements
  • Generation of farming strategies and development / growth of the accounts in charge
  • Ensure compliance with all Teleperformance HR, Operations and Innovation policies, procedures and initiatives, and ensure that any committed breaches of these corporate policies and procedures are immediately reported to the appropriate Teleperformance management
  • Maintain constant and fluid communication with the Vice President of Operations reporting the relevant day-to-day issues of the accounts in charge
  • Attend to all other responsibilities that, due to the dynamics of his position, are assigned to him

 

País
Perú
Perú
Lima
Categoría
Administrativo
Idioma
Inglés